Safety & compliance

Safety & compliance

ORDER INFORMATION

Orders must be sent by email to sales@imagraphicusa.com and to your key account. No verbal orders will be accepted. If you have any questions please call: 305 2809811
For accuracy please include the following: Item number, style, color and quantity, imprint color, and the size of the art. Ship to address, method of shipping and in hand date.
We sell our products through a national network of promotional marketing distributorships that specialize in creative marketing and
custom-imprinted merchandise.

Pricing: Unless otherwise specified, prices include one color or full color printing free of charge. Please note that prices are subject to change without notice.

  • IMAGRAPHIC acknowledges every order in writing. Any changes to an order after receipt must be confirmed in writing and may incur additional charges.
  • Cancellations must be in writing, and are subject to all incurred costs, including materials, set-up, plate, screen, and artwork charges.
  • For new accounts, a customer information form must accompany your order. In most instances, it will be necessary for new orders to be pre-paid.
    Please allow 5 working days for processing a credit application and trade references. Orders will not ship without credit approval or prepayment.

Production
Production time begins after approval of your artwork and credit. Orders that request larger-than-catalog quantities or multiple print locations/colors will require extra production time. Please call for additional production times.
IMAGRAPHIC will notify customers if submitted orders require additional production times.

Design
IMAGRAPHIC offers complete custom design services to meet all of your marketing needs. Our Design Center team is available to work with you on product design, production schedules, large quantities, art requirements, pricing, and more.

Rush orders
Rush production schedules may be available and must be preapproved. Please contact us for details.

Proofs
E-mailed proofs are provided at no charge. Virtual proofs are available on select products. Due to printing dynamics, pre-production or color proofs are not available on all products. Call for details.

Physical Sample Proof:
Can be provided for a fee of $70 (V) / plus the cost of the item and freight.

Over/Under runs
We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.

Cancellations
Verbal cancellation of an order will not be accepted. All cancellations of orders will be
subjected to charges for the cost of all samples, materials, labor, and shipping expenses to date of cancellation. IMAGRAPHIC reserves the right to refuse any cancellations of orders at any time. All claims must be made within 10 days after receipt of goods. Any unauthorized return will be refused and returned to sender at the senders cost.

Art charges
Art charges may apply if we must adjust your artwork to be compatible with our printing processes. We will provide a price quote prior to any art services being performed.

Shipping:
IMAGRAPHIC can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 33126. Shipping instructions, method, and
delivery address and delivery date must be clearly included on purchase order. Title to goods passes to Distributor once we deliver the products to the carrier. Freight claims should be filed with the carrier. Delays caused by carrier are not the responsibility of the Factory and no refunds, credits or returns will be given if carrier is in error.
Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges.

Shipping weights and freight estimates
Weights shown in the catalog are only estimates.
Shipping weights may vary and the factory cannot be held responsable

Special Packaging
Special boxing, poly-bagging, and slip sheeting options are available. Please call for quote.

Split Shipments
$12.00(G) per address.

Warranty:
Factory warranties its products against manufacture defects, not against normal wear and tear, abuse or misuse for any reason. All claims must be made within 10 days after receipt of goods. Customer expressly waives any rights to
revoke acceptance after the 10 day period.

Indemnification:
Customer warrants that they have the right to use symbols, logos or designs depicted in the artwork and shall indemnify and hold factory harmless in any infringement action as a result of printing the artwork provided.

Disclaimer:
All prices and product details are subject to change without notice due to fluctuations in the international exchange rate of the US dollar and other cost factors. Product colors and sizes may verify slightly from the catalog.

Artwork specifications
We accept a variety of digital art formats for either spot or 4-color process designs. All artwork must
be pre-approved for final production. Please include a hard copy printout, or PDF proof, with colors indicated. You will be provided a price quote prior to any art services being performed.

Imagraphic is MAC-based. We can accept PC files from Illustrator that are saved or exported to a Mac compatible format. All fonts must be converted to outlines, paths, or curves.

Prefered format and Program
For best results, please submit VECTOR ART.
Convert all fonts to outlines, paths, or curves.
Illustrator CS6 or lower - Preferred program Only .AI, .EPS, and .PDF file extensions no bigger than 10.00 MB will be accepted.

Please call us if you have any questions or if you would like assistance with your artwork.